Unable to update WHOIS details

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  jamesbarrettconsulting · Member · Apr 19, 2024 at 3:47 pm

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  I’d hugely appreciate some help. I keep getting instructions to fix my site with a message: “You must respond to the ICANN email to verify your domain email address or your domain will stop working. Check your contact information is correct below.”

  But when I try to correct contact information I get a message: “Unable to update WHOIS details”

  My domain has now been suspended because I am unable to verify my WHOIS data.

  I’m being sent a link to my 2 original emails associated with the domain registration BUT I no longer have access to these:

  * For the first email address I no longer have access to that address (I no longer own the domain associated with it)

  * For the second email address, because the domain has been suspended I don’t have access to the email services linked to the site

  This second email address is for a gmail account, and I assume the transfer to Google Workspace might have triggered this request to confirm my domain. .

  Any help gratefully received!!! Thanks

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)