Unable to upgrad

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  phenix666 · Member · Feb 13, 2017 at 2:31 pm

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  I tried to upgrade my current site but could not as I was unable to input my telephone number. I tried the combination given when typing it in, but is still did not work. My location is Johannesburg, South Africa and I would appreciate it if you could give me an indication of what I’m doing wrong.

  Thanks and regards

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Feb 13, 2017 at 7:02 pm

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  There’s a particular format you must use for phone numbers: +1.xxxxxxx.

  Are you using that format?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-doublebassd · Staff · Feb 13, 2017 at 7:04 pm

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  Hi there,

  Since you are in South Africa, the format would be +27. and then your phone number (+27.xxxxxxxx). Is that what you attempted to use? Let me know. Thanks!

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  phenix666 · Member · Mar 1, 2017 at 9:57 am

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  Hi,

  I tried it the way you explained and it worked. I was sure I did it the same way but most probably made spaces between the city code and actual telephone number.

  Thanks for your help, much appreciated.

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  staff-doublebassd · Staff · Mar 1, 2017 at 10:15 pm

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  You’re welcome!