Unable to upgrade

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  robertlennonmusic · Member · Dec 1, 2022 at 1:43 pm

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  I’m trying to take advantage of the 30% offer and upgrade to Premium plan. I just get a message syaing ‘Your cart is empty’ and this in a banner at the top. ‘500 status code for ‘GET /me/shopping-cart/43287395?’

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  amiteshg93 · Member · Dec 1, 2022 at 3:27 pm

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  Hi there,  

  Staff can help you out in this regard.  

  Thanks for your patience while staff gets back to you. I’ve added Modlook for quicker responses.  

  Thank You. :)

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  helper-heroponriki · Member · Dec 1, 2022 at 4:21 pm

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  @robertlennonmusic – can you let us know which site you’re trying that purchase and if you’re choosing the annual plan? Once we have that information, we’ll be better able to help.

  Thanks!

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  robertlennonmusic · Member · Dec 1, 2022 at 5:39 pm

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  Welcome!

  Trying to purchase annual Premium plan – as in my original message.

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  staff-zinnia · Staff · Dec 1, 2022 at 6:22 pm

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  No worries. We will get this sorted. I’ve sent a manual payment form your way over email, and added the plan to your account. I’m not aware of any current promotions as you have described. Could you tell me where you found that listing? All of our promotions will come via email.