Unable to upgrade

  • Unknown's avatar
    nomaddownunder · Member ·

    I am new to all of this and have attempted to do an upgrade. However, I got a message saying my payment was refused and to contact support. I have no idea how to do this! Can anyone give me some advice on what I need to do?
    Regards
    Rod

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    Our Billing Support team handles inquiries about this. You can reach out to them for assistance with this using the link in your dashboard that says: “Purchases are currently disabled. Please contact us to re-enable purchases.”

    Someone from our billing support team will look into this for you.

    Thanks!

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