Unable to upgrade

• 

  abcdefg33 · Member · Jun 25, 2017 at 7:26 am

  • Copy link
  • Add topic to favorites

  I have been trying to upgrade my account to the personal one since yesterday. I tried it on a Mac yesterday with Safari and Firefox, when I log into PayPal the following message comes up ‘we were unable to go through with your payment. Please return to merchant.’ So today I tried it on a windows computer with both Chrome and Internet Explorer, I put my details in and then it just show my main PayPal page but the purchase does not go through. I have tried it multiple times and really need some help here.

  The blog I need help with is: (visible only to logged in users)

• 

  staff-frank · Staff · Jun 25, 2017 at 8:40 am

  • Copy link

  Hi,

  I have called this thread to staff’s attention by adding the tag modlook. Someone will respond as soon as they are available.

• 

  staff-zinnia · Staff · Jun 25, 2017 at 1:11 pm

  • Copy link

  Good Morning –

  I’ve added the Personal Plan upgrade to your account. Please confirm that you see it via wordpress.com/me/purchases/

  I will email a manual payment link to you which you should not have any trouble submitting payment on. First, let’s make sure you see the upgrade on the account.