Unable to upgrade plan

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  sarangchurchnz · Member · Aug 8, 2024 at 9:26 am

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  Hello,
  Few days ago, I purchased the business plan as one of the plugins to restore a very old site required the specific plan.

  However, the restore process didn’t work due to the backup being super old and even with the help of support, ended up not working.
  
  With that, I decided to downgrade back to the free plan as all I needed was a static site for some content. But then I realised that you can only have a custom domain as a primary address for paid plans.
  
  I tried upgrading the plan back to one of the paid plans but I am receiving an error “Sorry, that plan is not compatible with this site.”

  Would be great if someone could help me out.

  The blog I need help with is: (visible only to logged in users)

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  nigeljoy · Staff · Aug 8, 2024 at 9:30 am

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  Hi there!

  It looks like your site was stuck in Business plan mode after you canceled it. As informed here: https://wordpress.com/support/manage-purchases/downgrade-your-plan/#downgrade-from-a-business-or-commerce-plan , downgrading from WordPress.com Business plan involves reverting to the state before upgrading to Business plan and it implies the following:

  • Your site will lose any plugins or third-party themes installed and features unavailable on the lower-level plan.
  • Your site will retain the content of your pages, posts, and media, but any content added through plugins will be lost.
  • Your site will revert to how it looked before you activated the plan’s features.
  • The site will be private, so you can check it before making it public on the new plan.

  Shall we go ahead and process the revert?

  Once we do that, you will be able to upgrade to any plan of your choice.

  Looking forward to hearing from you.

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  sarangchurchnz · Member · Aug 8, 2024 at 9:33 am

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  Yes please

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  nigeljoy · Staff · Aug 8, 2024 at 9:35 am

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  Thanks for confirming. We are proceeding with the revert.

  We will update you once it is done and your site is ready for the purchase of other plans.

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  nigeljoy · Staff · Aug 8, 2024 at 10:04 am

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  The site has been reverted.

  You can purchase a new plan from here: https://wordpress.com/plans/aucklandsarang.wordpress.com

  For guidance with using WordPress to build the site, I recommend checking this out – https://wordpress.com/support/start/. It includes free webinars, videos, and documentation on creating your site with WordPress.com.

  Alternatively, if you want, you can make use of our site-building service to get the website built for you – https://wordpress.com/website-design-service/?utm_campaign=happiness