unable to upgrade plan

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  acdc307 · Member · Jul 1, 2024 at 7:56 am

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  Hi i recently canceled Business plan to downgrade to Premium but now i can’t upgrade again. As i understand the site still have some active perks from upgrading to Business. Please revert my site back to free state so i can upgrade. Thank you

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Jul 1, 2024 at 8:36 am

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  You must untill a Staff member is available.

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  helper-heroponriki · Member · Jul 1, 2024 at 4:45 pm

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  To do this, we’ll need to downgrade the site wedding9300.wpcomstaging.com first. To downgrade the site, we must confirm that you understand:

  1. Any content (pages, posts, media, comments, etc.) added after adding outside themes and plugins will be lost.
  2. Any custom content created by plugins and themes will not be carried over.
  3. Plugins and third-party themes can no longer be used.
  4. The site will revert to using the old theme.

  Once we revert the site, you’ll be able to process the upgrade you’re looking for.

  We can proceed once you’ve confirmed. Thanks!

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  acdc307 · Member · Jul 2, 2024 at 3:55 am

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  Confirmed please revert it

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  helper-heroponriki · Member · Jul 2, 2024 at 12:06 pm

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  Thanks for confirming! I’ve downgraded the site so you should be able to purchase that Explorer plan now.

  Let us know if you have any questions or need help with anything else.