Unable to upgrade to Business plan

  • Unknown's avatar
    chytos · Member ·

    I have been trying to upgrade to premium plan for two weeks now, but without luck. None of the cards I tried work. I get multiple different errors such as ‘Your payment was not processed this time due to an error, please try to submit it again.’ but that doesn’t work, then ‘The transaction was declined. Please contact support quoting error AXLZNE.’ and now ‘Purchases are currently disabled. Please contact us to re-enable purchases.’
    First time I tried upgrading I was offered a 30% discount, but that time I had the same issue, only with the error ‘ Please contact support quoting error HYTFSI.’
    Can you please help? I really need to upgrade as soon as possible.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    Hey there, our forums staff isn’t able to resolve this type of issue, but it looks like you did reach out to our payments team directly through the link in the dashboard. They’ll be best able to assist. Cheers!

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