Unable to upload a file to the root directory

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  pcimring · Member · Mar 19, 2024 at 3:01 pm

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  Hi

  I’m unable to upload a file via SFTP to the root directory of WordPress (/wordpress/core/6.4.3).

  The folder and file permissions look fine (755 and 644 respectively).

  I _am_ able to upload files to other directories on the server.

  What am I missing?

  Thanks

  PS: I get the same issue when using the ‘File Manager Pro – Filester’ plugin. All icons for editing/deleting/uploading are disabled.

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  pcimring · Member · Mar 19, 2024 at 4:37 pm

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  Sorry – this issue was mostly user error (and I will answer it myself):

  a) I was trying to upload the files to /wordpress/core/6.4.3 (accessed via the __wp__ symlink). This is not the correct location – I should have uploaded the file to the default (root) SFTP directory.

  Editing of symlinked folders is not allowed, hence the failure: https://wordpress.com/support/symlinked-files-and-folders/#about-symlinked-files-and-folders

  b) For security reasons, File Manager plugins are not supported on wordpress.com: https://wordpress.com/support/plugins/incompatible-plugins/#database-file-system-altering-plugins

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  helper-heroponriki · Member · Mar 21, 2024 at 2:29 pm

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  Thank you for the update!

  Edit: I apologize for the oversight! I didn’t realize your site was hosted here on WordPress.com. Disregard the previous message, as it doesn’t apply in this case.

  Please don’t hesitate to reach out if you have any questions or need further assistance. We’re here to help!