unable to upload a theme from my computer

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  silkpursessowsears · Member · Jun 5, 2017 at 1:23 am

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  I own a Divi theme but WP won’t let me install it on this free site – claiming I’ll lose direct comments email reply and Writer help — essentially, I can’t proceed before I ‘resolve’ those and there’s no way around it — please help.

  The blog I need help with is: (visible only to logged in users)

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  otpidusprime · Member · Jun 5, 2017 at 10:59 am

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  Hello @silkpursessowsears
  We cannot upload custom themes on WordPress.COM from third-party sources on a Free, Personal or a Premium plan. If you are on any one of these plans you can only use themes present here: https://wordpress.com/themes

  To upload a theme you will need to upgrade your site to the Business Plan.

  More information about this can be found here: https://en.support.wordpress.com/themes/adding-new-themes/

  If you already have any of the paid plans, you can use the Live Chat option to talk to the WordPress staff about this topic.

  How to access live chat?
  Go here: https://wordpress.com/help and click the Contact Us button at the bottom.

  If you do not want to use the Live Chat option you can tag this question with the modlook tag on the Tags section of the sidebar, so that this thread gets the staff’s attention.

  Read more about the modlook tag here: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  You can also subscribe to this topic by clicking on the “Subscribe to Topic” link on the sidebar to get email notifications whenever someone posts an answer to this thread.

  Hope these help. Thanks! 🙂