Unable to upload an image
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Hi, hoping you can all help. Used wordpress for a long time and had no issues until recently. The issue I am having is for the past couple of days I have been trying to upload an image to my company website which uses the free wordpress platform. When uploading the image it says ‘upload failed’ with a message stating ‘unable to create directory uploads/2020/07. Is its parent directory writable by the server?’
Does anyone know why this is happening and how to fix it? My IT department think wordpress will need to fix the problem but I’m not sure how to get in touch with anyone.
Wordpress 5.4.2 is available but we haven’t installed it. Could this be the problem or is it something completely different?
Thanks you all in advance,
Sarah
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Hi Sarah,
I’m following along. I’m having the exact same issue this morning.
Hopefully someone has the answer.
Thanks
Tracy -
Hi there!
What are the addresses of the sites you’re working on?
Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software, we won’t be able to help you out and you’ll want to seek help at these forums:
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Hi,
Thank you for replying!
Our website is http://www.tsp-engineering.co.uk/
It’s all designed in WordPress (the free version)
Fingers crossed you can help!
Sarah
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Hi there,
You’re in the wrong forum. Your site is using the open-source WordPress software and therefore you need to seek help at these forums:
https://wordpress.org/support/forums/
These forums are for WordPress.com hosted sites only. If you want to know more about the differences between WordPress.com and the WordPress software you can read this document:
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