unable to upload custom header

• 

  appliedrevenueanalytics · Member · Jan 9, 2012 at 8:54 pm

  • Copy link
  • Add topic to favorites

  For the past five days I have tried to upload a new logo to my header on my page. I even changed themes thinking it might fix the problem. I have tried PNG& JPGS and I have changed the file size multiple times. It worked one time and gave me a black background that I do not need there- it needs to white.

  I am continually getting this message: Image could not be processed. Please go back and try again.
  Blog url: http://appliedrevenueanalytics.wordpress.com/

• 

  evarlese · Member · Jan 9, 2012 at 9:03 pm

  • Copy link

  Can you try uploading an image that is exactly 1000 × 288 pixels?

• 

  appliedrevenueanalytics · Member · Jan 9, 2012 at 9:04 pm

  • Copy link

  I did :(

• 

  evarlese · Member · Jan 9, 2012 at 9:12 pm

  • Copy link

  Okay, could you send us an email with the original image file attached?