Unable to upload photos
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12/3/22 – Unable to upload new photos. I click on the ‘Add New’ button, but nothing happens. Is WordPress having difficulties? or has the process changed?
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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12/3/22 – Unable to upload new photos. I click on the ‘Add New’ button, but nothing happens. Is WordPress having difficulties? or has the process changed?
WP.com: Yes
Jetpack: No
Correct account: Yes -
Hi there, is it possible that you’ve reached your storage limit? You can find out what percentage of storage you’ve used in your site’s Media Library.
https://wordpress.com/support/space-upgrade/#check-storage-space-usage
If you’ve hit the maximum for your site, the least painful way to resolve this is by upgrading to a paid plan with more storage. You can find more info on that on the pricing page https://wordpress.com/pricing/
If that is not the case, please post back here and let us know what browser and OS you use.
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Currently the site is at roughly 39% media capacity. I have never had a problem previously.
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Using Safari seems to have done the trick, although I’ve been using Chrome since 2014 w/o problems.
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Hi there, that could point to either a browser extension or a setting in Chrome or a bad browser cookie. Have a follow up with this support guide and see if the suggestions there help https://wordpress.com/support/browser-issues/
Let us know how that goes.
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Things seem to be working again, after a few days of difficulties. Thank you for your help.
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