Unable to upload theme, and jetpack error on website

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  thisappisshite · Member · Mar 7, 2024 at 12:17 pm

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  Hi,

  When i log into wordpress and pops up saying jetpack can’t communicate with your site. So i looked up how to fix it and followed the troubleshoot problems and it said on the jetpack website that it was connected, but on wordpress it still says it can’t connect.

  Also I recently bought the music maker theme for my website, but when i try upload it as a theme it says incompatible archive, although it is a zip file and hasn’t been corrupted or anything.

  Please could you help me solve these issues.

  Thank you

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  helper-heroponriki · Member · Mar 8, 2024 at 3:13 pm

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  Hi there!

  Thank you for reaching out to the free support forums for websites hosted on WordPress.com. While your site is not hosted with us, we’re here to guide you in the right direction for assistance.

  For help with Jetpack, you should reach out to their support team for help. They’re the best ones to help you sort out the connection issue.

  For your other questions, please reach out to the WordPress community for guidance: https://wordpress.org/support/forum/how-to-and-troubleshooting

  I hope this information helps guide you in the right direction. Feel free to ask if you have any further questions or need more assistance.