unable to use correct site

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  juneemotorclub · Member · May 16, 2015 at 3:21 am

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  have paid and have receipt no: 12931149
  unable to find my website. Being redirected to old site of motor club not the one I pay for
  Please Help –
  Regards Nita Lawrence

  The blog I need help with is: (visible only to logged in users)

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  siobhyb · Member · May 16, 2015 at 10:08 am

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  Hi Nita.

  I can see that you recently renewed your custom domain, juneemotorclub.com, here at WordPress.com, and that its name servers are pointing to third-party hosting.

  It’s possible that your domain’s name servers were briefly reset to WordPress.com’s prior to renewing, however, this seems to be resolved now. Here’s a screenshot of what I’m seeing when visiting that site:

  https://cloudup.com/cQ9CgMsKhIZ

  Can you let me know if this is correct or if that’s the incorrect site? If you can let me know details of the site you should be seeing at that domain, I’ll be happy to help.

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  juneemotorclub · Member · May 16, 2015 at 11:54 pm

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  Yes that is true it is pointing to another server and that’s what I need it to do. I no-longer use the wordpress site. I need my site new Webpage unattached from the wordpress site.
  I would also like to know why my site was closed as I was informed by my third party server that because we are no longer using wordpress I don’t need to pay you every year, so may I please have a refund credited to my mastercard.
  Pleas Help

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  siobhyb · Member · May 17, 2015 at 10:33 am

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  Hi there.

  Your domain was registered directly through WordPress.com and, after you created your site under your third-party hosting provider, the domain’s name servers were changed so that it was mapped to your new site. The domain itself has always remained registered through WordPress.com, which is why it needed to be renewed through us.

  If you’d prefer to have your hosting and your domain in the same place, then you’re free to transfer juneemotorclub.com to your host, as per our guide here:

  https://en.support.wordpress.com/domains/move-domain/

  Let me now if you have any questions on the process of transferring your domain away from WordPress.com, or if anything in my reply needs clarification.