Unable to use Google Authenticator to Login after getting new phone

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  howardblount · Member · Nov 19, 2015 at 4:00 pm

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  I got a new iPhone and restored it from my backup, but Google Authenticator shows no accounts active and I cannot login to my blog. Please help!

  The blog I need help with is: (visible only to logged in users)

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  seanperryman · Member · Nov 19, 2015 at 6:31 pm

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  According to this forum post, you are going to need to disable two-factor authentication on your account before re-adding it using your new device. If you don’t have access to your old device to perform this task, you might be able to submit a support request and have the WordPress.com staff assist.

  Click this link and then click on the button labeled “Get Help” to submit a support request.