unable to use image library

  • Unknown's avatar
    lakewortheveryminute · Member ·

    hi over a year ago i upgraded to 99 dollars then this year i did get notice that you would be upgrading automatically this year. this should have been done. however it says i exhausted my space, whichNOW i deleted most of my image library and i still am not able to get images into my blog. please tell me what is going on. this is a community blog. the original transaction was IDE:7CP18599716576007

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    pmciano · Member ·

    @lakewortheveryminute

    At present, you’re only using about 48% of your storage limit, so you should be able to upload new media to your site’s Library.

    The transaction for your WordPress.com Premium Plan was been declined by the bank that issued your credit card. This can happen for a variety of reasons, although we’re not able to see why. Some of the reasons are:

    * closed credit card account
    * account is over the limit
    * account is past due
    * automated fraud alert

    The last reason above, an automated fraud prevention block, is the most common. Usually, you just need to call your bank and let them know you want to make a purchase on WordPress.com, and they can get the block removed right away.

    Can you please get in touch with the bank and then, if you’re still interested in the WordPress.com Premium Plan, try adding it to your site again?

    https://store.wordpress.com/plans/premium/

    In regard to your image upload issue, please refer to the following troubleshooting steps:

    Troubleshooting Image and Other File Uploads

    Also, try clearing your browser’s cache and cookies:

    Solve Common Browser Issues

    If you are still having a problem, let me know, and we can take the next troubleshooting step, once I get more feedback.

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