Unable to view matt.wordpress.com

  • Unknown's avatar
    cdrmarks · Member ·

    I am having trouble browsing to http://matt.wordpress.com/2014/11/19/new-york-times-board-room/ Here is a traceroute from my location.

    crosh> tracepath matt.wordpress.com
    pid: 5AAD5482BB843149C7E83E5736DD348B
    1: 10.0.0.7 0.155ms pmtu 1500
    1: 10.0.0.1 1.688ms
    1: 10.0.0.1 1.942ms
    2: 192.168.1.254 13.773ms
    3: 192.168.1.254 2.357ms pmtu 1492
    3: 70.159.220.157 41.965ms asymm 5
    4: 12.122.156.213 43.249ms asymm 5
    5: 12.122.117.97 50.003ms asymm 7
    6: 192.205.33.42 45.337ms asymm 8
    7: dls-b21-link.telia.net 66.348ms asymm 9
    8: no reply
    9: no reply
    10: no reply
    11: no reply
    12: no reply
    13: no reply
    14: no reply
    15: no reply
    …
    31: no reply
    Too many hops: pmtu 1492
    Resume: pmtu 1492

    Can you let me know if there are any issues with the network?

    Thank you,
    Ryan

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    cdrmarks · Member ·

    Please disregard the automatically added part about the blog I need help with. This issue is just about my attempt to browse to Matt’s site.

  • Unknown's avatar
    cdrmarks · Member ·

    Here is some additional details.

    I am seeing a routing issue when browsing to matt.wordpress.com from my AT&T mobile phone’s network near Atlanta. The trace route, see below, fails after getting to the telia.net hop. I am able to connect to other wordpress.com sites that route traffic through the lb.wordpress.com load balancers. Let me know if you need any other information.

    C:Usersrmarks>tracert matt.wordpress.com

    Tracing route to matt.wordpress.com [192.0.78.2]
    over a maximum of 30 hops:

    1 6 ms 3 ms 1 ms 192.168.43.1
    2 37 ms 49 ms 49 ms 172.26.96.161
    3 42 ms 170 ms 68 ms 172.26.96.9
    4 56 ms 206 ms 280 ms 172.18.236.228
    5 188 ms 203 ms 202 ms 12.249.2.17
    6 207 ms 45 ms 401 ms 12.83.170.18
    7 158 ms 649 ms 214 ms gar24.attga.ip.att.net [12.122.141.181]
    8 855 ms 205 ms 202 ms 192.205.33.42
    9 229 ms 204 ms 204 ms dls-b21-link.telia.net [213.155.133.126]
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 automattic-ic-307705-dls-bb1.c.telia.net [62.115.46.234] reports: Destination net unreachable.

    Trace complete.

  • Unknown's avatar
    shawnajroberts · Member ·

    Hi Ryan,

    As far as I know we’re not seeing any issues. And I can access Matt’s site just fine. You mention that you’re using an AT&T network. We have seen some issues with AT&T users connecting to WordPress.com sites when they’re using IPv6. Can you make sure that IPv6 is disabled?

    If you let me know what type of device you’re using I can help you find directions to do that.

    Can you also attempt to access these three WordPress.com sites?

    • wordpress.com
    • s1.wp.com
    • sat.wordpress.com

    Let me know if you have trouble accessing any of those!

  • Unknown's avatar
    cdrmarks · Member ·

    Hi Shawna,

    This issue has been resolved per Automattic Developer ticket #2007199.

    Thank you,
    Ryan

  • Unknown's avatar
    shawnajroberts · Member ·

    Oh great! Let me know if there’s anything else I can help with.

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