Unable to view Password Protected pages

  • Unknown's avatar
    customercare241217 · Member ·

    We recently started having issues with our password protected pages on our website. When users type in the password and press enter, they get a white screen. Then, when they refresh the page, they are prompted to enter the password again. It is an endless cycle and users are unable to view the page. We have tested it with many devices and users to ensure we are using the correct password, and it is affecting all devices. The only way I am able to view the page is if I am logged into the Dashboard. We have tried disabling all plugins, and nothing seems to be fixing the issue.

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • staff-blorbo · Staff ·

    I don’t see any WordPress.com sites under your account here.

    What is the URL of the site with the problem?

    NOTE: We can only assist with websites hosted here at WordPress.com. If you’re using the WordPress software, but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance: https://wordpress.org/support/

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