Unable to view posts or pages in jetpack application
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I have jetpack connected to eagleeyet.net and all is fine with the connection but for some reason the latest version of the app which i have on my iphone fails to load pages and posts it remains a black screen for posts and fetching pages for pages but nothing ever loads.
WP.com: Yes
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Are there any updates on this please as this has been 3 days with no response and its very inconvenient that I cannot write any posts or pages via this app.
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Hey there!
I noticed that you’re facing some issues with the Jetpack app. No worries, I’m here to get you pointed in the right direction to get help!
To get the best help and support for the Jetpack app, I recommend reaching out to their dedicated support team. They have some useful troubleshooting information and instructions on how to contact them. You can find all the details here: https://jetpack.com/support/getting-started-with-jetpack/how-to-get-help-with-the-jetpack-mobile-app/
If you have any questions or need assistance with anything else, don’t hesitate to let me know. I’m here to help in any way I can!
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How long does it usually take before the Jetpack team to respond to support tickets please?
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Hi @eagles051387, I don’t have an ETA for them.
I can offer a few ideas though:
- Confirm whether you see the same issue in a browser
- If a browser is fine, you might try rebooting the phone, or uninstalling and reinstalling the app
- Check to see if your phone has free space on it (apps can get weird if you’re running out)
- If you still need support, I’d recommend avoiding “nudging” the ticket or asking for updates; best to just wait for a response to the initial question
Hoping this helps!
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