Unable to work with Jetpack

  • Unknown's avatar
    fobatman · Member ·

    Hey!
    I just installed Jetpack on my site, but ever since I haven’t been able to log properly on WordPress, nor load any content with my account. I need to improve some features on my site and I can’t perform on the side menu from the side. I just downloaded the desktop app and I can’t improve any of the features I could from the WP site. How can I go back to the usual configuration or work better with the app?
    Thank you!
    Rodrigo Fdelag

    The blog I need help with is: (visible only to logged in users)

  • staff-zinnia · Staff ·

    Hi Rodrigo-

    You will need to post here for support with Jetpack:
    http://jetpack.com/support/

    Jetpack is a plugin used with WordPress.org. This is the support forum for WordPress.com. WordPress.org and WordPress.com are completely different, and you can read more on that here: https://en.support.wordpress.com/com-vs-org/

    For support with WordPress.org post here: https://wordpress.org/support/

    Sorry, I couldn’t actually help you!

  • Unknown's avatar
    fobatman · Member ·

    Thank you for your prompt answer! I’ve already written to Jetpack Support and they told me it’s something related to WordPress. I’ve beem working out on this issue and I just found out it’s a circumstance that only affects the people who work as administrators for the site.
    That’s a major situation, since the editor (me) needs to log in as every single user to approve and correct all the contents. When I log with my account, I can see the menu at the sidebar, but when I click on any option the only things I’m able to read are these:

    – Your current theme does not have support for the Options Framework plugin.
    – You do not have sufficient permissions to access this page.

    These two only appear when I click on the “Plugins” and the “RG Network Settings” options at the top of the page and below the top menu. Below there’s only a blank page, where the features of every option are supposed to appear. I’ve already downloaded the WordPress Desktop App and whenever I try to load new content, the site doesn’t seem to save it and if I try to load a picture or publish anything new, I just can’t.
    Can you help me find out any probable solution? Thank you so much for your support!
    Rodrigo
    Do you think there’s something I can do to arrange all these?

  • staff-zinnia · Staff ·

    Hello again,

    Not all WordPress.org features will work on WordPress.com even with utilization of Jetpack.

    Login at https://www.twmp.com.mx/wp-admin to access all features available to you.

    Visit WordPress.org support https://wordpress.org/support/ for help with Plugins and .org features.

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