Unabled to login with posted database data

  • Unknown's avatar
    philz649213 · Member ·

    Good evening,

    I created this website for a client. The client edited the user account information from phpadmin because they could not find the information for the current user. I update the database and added a user to try to login, but unable to login from the new posted data to the wp database. What would be the approach to get access to wp-admin side of this website. It’s recently had Wordfence, but I remember from the wp-plugin information.

    Kind regards
    Phil Zavala

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    To avoid confusion, there are three different “WordPress” at play here:

    1. The free, open-source WordPress software which powers your website.
    2. WordPress.org which is the open-source project that works on the WordPress software and where you can get the software for free to use on your own hosting provider.
    3. WordPress.com which is a managed hosting provider of the WordPress software and with whom you’re contacting now.

    Since your site is not hosted with us, we’re limited in what we can help with and advise. But I can get you pointed in the right direction to get help.

    The good news is that because you use the open-source variant of the WordPress platform (which functions differently than what we offer here on WordPress.com), help is available at the community forums here:

    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    The folks in the open-source forum are more familiar with these issues and are in the best position to help.

    I hope this points you in the right direction.

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