Unaccounted for padding between columns.

  • Unknown's avatar
    miguelguel · Member ·

    I have an issue with a column gap that i did not add.
    https://imgur.com/a/kErGc3y
    This is the editor perspective, it shows little to none column gap, with only some padding due to centering the text within its own column

    https://imgur.com/a/j4LMyAg

    This is the actual perspective from the website, note the big gap between both columns.

    I have not added any column gap in the block editor, and it shows as “0” as well.

    Still, whenever i load the webpage, it shows that big gap, and upon inspecting the column dimensions, they both seem to have an arbitrary amount of horizontal and vertical padding. I have not added any CSS related to padding as well, what is it that i may not be seeing that adds this gap? Help would be greatly appreciated.

  • staff-totoro · Staff ·

    Hi there,

    I do not see any sites under your WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/sites.

    Is it possible you created your site under a different login instead? What is the URL of the site you are needing help with?

    Happy to check in our system so we can take a closer look.

  • Unknown's avatar
    miguelguel · Member ·

    The site is currently in maintenance mode, and it is indeed under a different account. Do i need to disable maintenance mode so you are able to check it? The specific url to the webpage in question is https://www.canacintrahermosillo.com/pruebainicio/

  • Unknown's avatar
    miguelguel · Member ·

    Examining the column itself shows these as its dimensions. The height is fine but the width seems to have arbitrarily increased. The image is about

  • Unknown's avatar
    miguelguel · Member ·

    I didn’t write the last post correctly, the image is about 75% of the width of the column.

  • Unknown's avatar
    miguelguel · Member ·

    *The image is about 75% of the column’s width.

  • Unknown's avatar
    aisajib · Member ·

    Hi there! 

    Thanks for sharing the link to your site. Unfortunately, we cannot assist because your site is not hosted on WordPress.com. It’s a self-hosted WordPress.org site hosted by a different hosting company, Dreamhost.

    We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account.

    To clarify:

    • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
    • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.

    Our support page dives more into the differences:

    https://en.support.wordpress.com/com-vs-org/

    I recommend contacting your site host, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites: https://wordpress.org/support/forums 

    You could also contact the theme support, as the visuals are handled by the theme, and they may already have a solution you’re looking for.

    Thanks!

  • The topic ‘Unaccounted for padding between columns.’ is closed to new replies.