UnAthorize Transactions Done by Word Press
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My Card got charged for two transactions by WordPress on 22nd of Oct.
1. INR 11328.00
2. INR 6,354.30I can’t see these details in any of my wordpress accounts as of now.
I would like to know the details and refund this as asap if wordpress has chagred me for what I don’t use.
Self-declared URL: UnAthorize Transactions Done by Word Press
Jetpack: Unknown
WP.com: UnknownThe blog I need help with is: (visible only to moderators and staff)
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Please I can’t find any way to connect to the WordPress team, This looks very disappointing and fraudulent.
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If you don’t know what a charge made by wordpress.com is all about, you can check it yourself at https://wpchrg.wordpress.com/
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Thye made these charges for an Account that was created for POC and they them self blocked my access as this was not in use. Even today I can’t login into the account, How you can charge almost 20K for the services which you don’t allow to use.
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WordPress.com doesn’t block accounts because they aren’t used and wordpress.com doesn’t disallow you to use the services you paid for.
To actually use a paid plan you must be logged in to the account owning that paid plan.
To restore access to the account owning that paid plan, you can do so by using the Transaction ID at https://wordpress.com/support/account-recovery/#account-recovery-form
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Hi there,
I noticed that you’ve already opened a support ticket regarding this issue, and we’ve sent you a response. To avoid any confusion and to get the most accurate assistance, please follow up on the ticket.
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there is no response on the ticket. thats just standard links for support nothing specific to my issue.
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@satyendra0502f694c67024, I can see you have one ticket explaining the purchase and another with the Account Recovery team. Both are awaiting your response. Can you follow up there?
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this is really frustrating, anytime I try it submits another ticket and nothing goes further.
Which gives impression that its pending on me.
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Rather than opening any more new tickets, can you respond to the ones where we’re asking for more information? Look for these subject lines:
[Account Recovery] WordPress.com Account Recovery Assistance[WordPress.com] Your Recent ChargeYou should have a response from our staff in each one, and you should be able to reply directly by email.
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My Original issue is that I can’t log in to my account where Word Press has Charged me.
I don’t see any email from your support team related to this topic, other than Auto Generated one.
I raised tickets while trying to gain access to my account using multiple methods… by Lost Password or using Transaction Reference.. in both cases it generated tickets and I got autogenerated emails.. nothing from your team.
It’s a bottleneck.. where you people are just dictating here. but not helping
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Hi there! 👋🏼
I don’t think you are getting my question… Where can I see these?????
You can find the replies in the email inbox that you entered when submitting the Account Recovery form:
💡 For example, if you entered
(email visible only to moderators and staff), you’ll want to log in to Yahoo! Mail and check for any emails with the subject lines that we mentioned above. It is exactly that email thread you should reply to us.We emailed you three times so far.
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Boss.. that’s what I have been doing. I haven’t got any reply on this email from your so-called team. Only auto-generated emails with similar links.
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We can’t take screenshots from your email, but are you checking the account listed here? https://wordpress.com/me/account
That’s the email address that should have our responses. And, have you tried using the search tool in case they’re ending up in spam/bulk somehow? If you’re in Gmail, try this:
in:all [Account Recovery] WordPress.com Account Recovery AssistanceOur most recent reply on this one is asking about a new email address, so if you want to update us here with that I can set that for you. It’ll get redacted from the forums automatically, so that only staff can see it.
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So you are getting what you call “auto-generated emails with similar links” but you don’t get emails send from Staff members?
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I don’t want to be personal.. but getting very frustrated, with your justifications. Which account I am supposed to get these notifications from??? the one I
mentioned in the form above, right? Don’t have anything there. a 100% time waste with such a worst support team.
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