Unautherised payments to my paypal account

• 

  houtkappers1 · Member · Sep 29, 2022 at 1:57 pm

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  Hi,
  I need help urgently. I have tried asking multiple times but bit heard in response. I have huge charges to my paypal account from wordpress for things i havent autherised. They dont appear in my billing history yet there have been charges of $300 which is crippling my account and affecting our financial stability of our alreadyy struggling social enterprise. PLease help urgently.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

• 

  helper-heroponriki · Member · Sep 29, 2022 at 5:21 pm

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  Hi there:

  WordPress.com Staff have replied to you on two separate occasions in the past week:

  – https://wordpress.com/forums/topic/un-autherised-paypal-payemnts-to-wordpress/
  – https://wordpress.com/forums/topic/i-have-been-billed-in-paypal-and-the-charge-doesnt-appear-in-my-history/

  The last charge under the account you’re currently logged into (houtkappers1) was made on 2019-02-19. There have been zero charges made under this account since then, so there’s little we can do to look into this while you’re logged in under this account.

  In order to resolve this, you need to enter the charge details at https://wpchrg.wordpress.com/ – then our support team should be able to help you with this via email.

  The transaction ID needed will be on your bank statement as WordPress followed by a letter/number code. They’ll look like this:

  WordPress XXXXXXXXXX

  If the charge on your bank statement does not follow that format, the charge was not made here at WordPress.com.

  I hope that clarifies things.