unauthorised billing charges by WordPress

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  smartinkbiz · Member · May 9, 2023 at 5:08 pm

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  I would like to report multiple unauthorised charges to my bank account by WordPress Dublin 4643.

  I don’t have a site with WordPress.com yet

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  smartinkbiz · Member · May 9, 2023 at 5:11 pm

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  I cancelled my WordPress subscription a long time ago. When I log into WordPress; I have no site, nor do I have any ‘billing history’ entries, yet I am being charged annually. I fear for many years. This makes me angry. Please advise.

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  staartmees · Member · May 9, 2023 at 5:18 pm

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  If you don’t know what a billing made by wordpress.com is about, check it for yourself at https://wpchrg.wordpress.com/

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  staff-totoro · Staff · May 10, 2023 at 1:48 am

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  Hi @smartinkbiz

  I do not see any upgrades under your WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

  Is it possible you made your purchase under a different login? As mentioned, please fill out the form here to the best of your ability to let us know more info about this transaction? https://wpchrg.wordpress.com/

  If the info you have is not a match for what we show in our system, then a contact form will appear that will allow you to send a direct message to our billing support team, and from there they will reach out to you directly via email.

  Once you are connected to the correct account we are happy to help you with managing your account. Thanks!