Unauthorised Charge

  • Unknown's avatar
    greatnortheasternbrewingco · Member ·

    This belonged to a former client who I dropped due to them not paying me money I was owed. I passed the website over to them and I was told that they had changed and removed the billing details. This is not the case and they have charged me £85, I would like this returned and please feel free to remove and take down the site.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

    Any upgrades purchased for any sites under that username account are charged to that account.

    Which upgrade, which site URL and which username account is this about, please?

    That is the cost of a Premium plan renewal.

    How many username accounts and sites do you have? Maybe you failed to cancel one and disable auto renew.

    Canceling and Refunding Purchases
    https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchases

    Automattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to the registered email address for each username account, so if you have more than one username account that could be confusing you. Also, if you have a wordpress.org account and a wordpress.com account that could be confusing you.

    Be patient while waiting for Staff to respond here.

    To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

    I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • supernovia · Staff ·

    Hi @greatnortheasternbrewingco, I can see you’ve disputed the payment. If you want to un-dispute it & let us know when that is done, we can process a refund & also help you remove payment details. Will that work for you?

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