Unauthorised charge

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  newbornstudio · Member · Jul 10, 2017 at 4:05 am

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  Hello, I have been charged for something I am not using. I wish to cancel completely. How can I do this please?

  The blog I need help with is: (visible only to logged in users)

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  terrybrownell · Member · Jul 10, 2017 at 7:25 am

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  Hello!

  I’m tagging this post for the staff’s attention. I’m sure they can assist you with this.

  I hope that helps, and let me know if you have any other questions!

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  gemmacevans · Member · Jul 10, 2017 at 10:05 am

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  Hi newbornstudio,

  There are no upgrades owned by the account you are logged in to. Which site you have been charged for? Please don’t post any transaction details here, just a URL is fine. If you aren’t sure I can follow up with you by email for more information.

  Thanks!

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  newbornstudio · Member · Jul 10, 2017 at 10:20 am

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  I was charged for a site that I didn't even know I have… can I privately email you instead please? I'm not sure what to post here. Thankyou.

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  gemmacevans · Member · Jul 10, 2017 at 10:33 am

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  I was charged for a site that I didn’t even know I have…

  Okay, I’ve sent an email to the address on your account. We can work through the next steps there — please let me know you don’t receive it.

  Thanks!