Unauthorised debit order

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  michelearde · Member · Aug 8, 2018 at 11:26 am

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  I had a wordpress account a year a go. I did not renew it and they have debited my account. I did not take a subscription for longer then a year. Please this is unlawful

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  lukeshoreblog · Member · Aug 8, 2018 at 11:59 am

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  Hi there!

  Can you please share your website URL which you need help with?

  Plans can be refunded if they are cancelled within 30 days.

  Here is some information about refunds:

  Refund a Purchase

  Here is information about accessing and using your Manage Purchases page:

  Manage Your Purchases

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  fstat · Staff · Aug 8, 2018 at 1:48 pm

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  Hi there,

  I don’t see any purchases ever made with the account you’re using to contact us. Can you please let us know the WordPress.com username or the site’s address associated with the renewal?

  Thanks!