Unauthorised money taken from my bank account
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Hey guys.
Today i have checked my bank account to find out i have had $1,422.00AUD taken by wordpress from my bank account.
This is an unauthorised transaction. Could you please look into it and resolve it for me please?Thanks
LukeWP.com: Yes
Correct account: yesThe blog I need help with is: (visible only to logged in users)
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Hi Luke:
Can you confirm you purchased a WordPress.com Premium plan and domain transfer for the domain
lukesettleempowerment.com? Once we have that information, we’ll be better able to advise.Thanks!
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This is correct that I purchased the WordPress Premium and domain transfer.
I wish for the unauthorised charge of $1422AUD and both the WordPress Premium and Doman transfer to be refunded, if possible?
Thanks
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Hey there,
I have canceled your subscription for WordPress.com Premium and refunded the charges back to you. It can up to 7-10 days for the refund to reflect on your bank statement.
Please let me know if you have any other questions.
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Thank you
How much did you refund exactly? I had an unauthorised $1422AUD taken from my account by WordPress. -
I have an AUSTRALIA BANK ACCOUNT. You have took $1422AUD out of my bank account instead of 1422INR (Big Difference).
Please get this mistake sorted out as this is a large sum of money you have wrongly taken from my Australian Bank Account.
Thank you
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We can only take money from the account you provide to us and you can see the single payment method on file for your account here:
https://wordpress.com/me/purchases/payment-methods
You can also see the receipts for these purchases and refunds under your Billing History:
https://wordpress.com/me/purchases/billing
You can also see on those receipts that the charges and refunds were in INR (₹), so I’m not sure where you’re seeing AUD here.
Let us know if anything else is unclear and we’ll be happy to advise.
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