Unauthorised payment

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  graemeagillies · Member · Jul 11, 2020 at 10:11 pm

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  £240 was taken out of my account. It was an unauthorised payment and which I had cancelled as it had been inactive for over 9 months now. It’s within 96 hours refund policy – has anyone had anything similar or a direct number I contact. Hope to not take this further with WordPress than what it needs to be.

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  ryrhino00 · Member · Jul 12, 2020 at 2:17 am

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  Hi,

  I put a modlock on this post so that a staff member can look at your account to help you.

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  justjennifer · Member · Jul 12, 2020 at 6:13 am

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  Hey there @ryrhino00 thanks for tagging for Staff. Please use the MODLOOK tag. I’ve gone ahead and updated them for you.

  ICYMI-this guide has a lot of good info on volunteering in the community forums:
  https://wordpress.com/support/wordpress-com-volunteers/

  Cheers

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  staff-zinnia · Staff · Jul 12, 2020 at 6:57 pm

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  Thanks y’all. I’ve reviewed the account that you’re using here, graemeagillies. I’m afraid that no purchases have ever been processed on that account. This means, that the charge in question came from a different user account. In order to evaluate it for a refund we have to hear from you under that specific account. Alternatively you could add those details for our billing team on https://wpchrg.wordpress.com/