Unauthorised Payment

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  thelookclass · Member · Dec 23, 2017 at 9:19 pm

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  You charged me for the website
  I did not give authorisation for this payment. I am currently travelling abroad and you charged my credit card.

  1. It should be charged yearly and it has not been over a year.
  2. I did not authorised this.
  3. I am not using the website anymore.

  Please refund my payment immediately

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Dec 23, 2017 at 10:46 pm

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  What is the domain URL please?

  Perhaps you have more than one username account. If so clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies before logging into it. Then check your Billing History page https://en.support.wordpress.com/billing-history/

  To manage purchases see here https://en.support.wordpress.com/manage-purchases/ and here https://en.support.wordpress.com/manage-purchases/#auto-renew

  This maybe helpful too Automattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to the registered email address for each username account, so if you have more than one username account that could be confusing you. Also, if you have a wordpress.org account and a wordpress.com account that could be confusing you.

  Have you tried using this resource?
  To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

  I will tag this thread with modlook for a Staff follow up. https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

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  kokkieh · Staff · Dec 24, 2017 at 12:34 pm

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  Hi there,

  The recent charge was for renewal of the Premium Plan you bought in January. All WordPress.com upgrade renewal annually and we renew all upgrades at 11 months to prevent an upgrade from expiring due to a payment problem.

  Subscriptions for Plans and Domains

  We emailed you on 15 November to warn of the upcoming renewal.

  I see you have since filed a chargeback against us. When you file a chargeback the payment is frozen pending an investigation by our payment processor, so we cannot refund the renewal payment any more even if we wanted to. You’ll only be refunded once our payment processor concludes their investigation which typically takes around 8 to 12 weeks.

  Additionally, filing a chargeback against us causes your site to be locked, and you won’t be able to use it again until you pay the chargeback fee. You can see our full policy regarding chargebacks and disputes here:

  Chargebacks & Disputes

  If you cancel the dispute with your bank I might still be able to refund you immediately, and then you can manually renew your plan before it expires on 14 January.

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  thelookclass · Member · Dec 24, 2017 at 4:09 pm

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  URL is thelookclass.com

  I do not use this anymore and did not opt in for auto renew

  I followed instructions to cancel dispute via PayPal so please refund my money or I will activate the dispute again.

  I was not going to run the website for another year.

  Thanks

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  kokkieh · Staff · Dec 25, 2017 at 12:51 pm

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  Thank you for cancelling the dispute. I have issued your refund. You should receive it within 10 business days, depending on your bank.

  Regarding the domain, can you please confirm that you no longer want to own that domain? Cancelled domains do not become available again immediately, and we cannot guarantee that you’ll be able to use that domain again elsewhere in future.