Unauthorised payment

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  sianmcevoy · Member · Oct 8, 2018 at 4:09 pm

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  Hey,

  I’m emailing as I’ve been charged £36.00 for using wordpress, however I thought I deactivated this account months ago. Is there anyway you could reimburse the whole amount, unfortunately I don’t have a lot of money at the moment so this would be a huge help on your part.

  Thanks so much,
  Sian

  The blog I need help with is: (visible only to logged in users)

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  pallaviroy89 · Member · Oct 8, 2018 at 4:13 pm

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  Hi there,

  A “modlook” tag has been added.
  Please keep patience while someone from support staff gets back to you.

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  supernovia · Staff · Oct 8, 2018 at 10:02 pm

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  Hi @sianmcevoy, it looks like you’ve initiated a dispute with your bank. While we can’t refund with an open dispute, if you’ll close that with them we can take care of this for you.