Unauthorised payments

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  servicedapartmentsmacclesfield · Member · Oct 23, 2017 at 1:35 pm

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  I want to recover the £23.98 and the £57.56 you just took from my account, I find your site too complicated to use and have tried to stop you taking this money. As your site is un-useable I just want to get rid of everything to do with your site including my web addresses domain names domain mapping nonsense or whatever else you call all this. I just want to get my money back and have nothing more to do with WordPress.
  Kind regards
  Howard Worsley

  The blog I need help with is: (visible only to logged in users)

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  theblakesheep · Member · Oct 23, 2017 at 1:37 pm

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  Hello!

  You issue will need Staff intervention, so I’ve tagged a MODLOOK for a staff member to come follow up.

  I hope this helps!

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  servicedapartmentsmacclesfield · Member · Oct 23, 2017 at 1:40 pm

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  See what I mean MODLOOK!!! Is that meant to mean something?

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  theblakesheep · Member · Oct 23, 2017 at 1:49 pm

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  As I mentioned, a MODLOOK tells a staff member (a WordPress.com Employee) to come look at your question and offer help. If you wait just a little while, a Staff member with access to your site information will respond to your comment and help you resolve your issue.

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  fstat · Staff · Oct 23, 2017 at 2:04 pm

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  Hi Howard,

  I can’t see any active subscription or recent billings under the account you’re using to post to this thread. If the charges concern another WordPress.com account, please log-in with that account and post to this thread.

  If you have any other questions, just let me know and I’ll be happy to help.

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  servicedapartmentsmacclesfield · Member · Oct 24, 2017 at 11:24 am

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  Hi,

  Well the money has been taken and as I’ve said the WordPress site is so complicated who knows what department or under what heading it is, all I know is that WordPress has taken the money. It seems a good way of getting money out of customers, it could be under servicedapartmentsmacclesfield.co.uk but I don’t know where it is or how to access it?

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  fstat · Staff · Oct 24, 2017 at 1:16 pm

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  Can you please use this tool and let me know if the charge was originated by us (WordPress.com)?

  Why was I charged?

  Thanks!