Unauthorised Renewal

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  fujimar · Member · Jan 29, 2023 at 12:52 pm

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  How do I get a refund on an unauthorised Renewal..? Can’t find anyway to contact jetpack accounts.

  Self-declared URL: Account
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Jan 29, 2023 at 11:26 pm

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  Hi there,

  I do not see any upgrades under your WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

  Is it possible you made your purchase under a different login? What is the URL of the site associated with the upgrade you are needing help with? Happy to check in our system so we can take a closer look.