Unauthorised withdrawal of funds from my account

  • Unknown's avatar
    brianfitt458 · Member ·

    [REDACTED] : This is the number that was allied to the theft of the money; I have written to WordPress Premium to complain, in the strongest possible terms; should I be unsuccessful in my attempt to prevent the withdrawal of the stolen money, then I will close my account with Lloyds on the spot.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    staartmees · Member ·

    It’s a bad idea to post a transaction ID on a public forum.
    Did you know you can manage purchases, renewals and refunds at https://en.support.wordpress.com/manage-purchases/.
    If you are not sure what a billing is about, you can check it yourself at https://wpchrg.wordpress.com/

  • Unknown's avatar
    helper-heroponriki · Member ·

    @brianfitt458

    I took a look, and it doesn’t look like there’s any history of purchases, transactions, or billing activity under the account you’re currently logged into, so we’re limited to what we can help with and advise here.

    If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.

    The transaction ID needed will be on your bank statement as WordPress followed by a letter/number code. They’ll look like this:

    WordPress XXXXXXXXXX

    Once you submit that information, WordPress.com Support will be able to help.

    I hope that helps!

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