Unauthorised WPCHRG.COM charge

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  irenesibona · Member · Apr 8, 2017 at 1:05 pm

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  €24,40 was taken from my account today by ‘WPCHRG.COM WPCHRG’. I didn’t authorise any payment and I don’t remember subscribing to any paid-for plans.
  I check my page and I should pay on January 2018 for the renewal.

  Please could you tell me what it was for/arrange a refund?

  The blog I need help with is: (visible only to logged in users)

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  pavanraheja · Member · Apr 8, 2017 at 1:15 pm

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  Hi there,
  I am tagging the staff to help you with , please be patient with them , someone will revert you back asap
  To get a staff to reply you have type modlook in the tags section

  https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Also, be subscribed to the thread by ticking the checkbox below, so you can be notified in an email.

  Regards

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  irenesibona · Member · Apr 8, 2017 at 1:21 pm

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  Thank you!
  Is the first time I use this support, thank for your help

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  justjennifer · Member · Apr 8, 2017 at 1:42 pm

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  All upgrade plans are automatically renewed a month in advance of expiration with the credit card details you provided at purchase. This is prevent anyone from losing a custom domain they may have registered.

  While you are waiting for Staff to reply, you can check the details of your charge at this secure site: https://wpchrg.wordpress.com/

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  gemmacevans · Member · Apr 9, 2017 at 9:59 am

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  Hi ireneoire,

  I’ve sent an email to the email address on your WordPress.com account — I’ll follow up with you there. Please let me know if you don’t receive it.

  Thanks!