Unauthorized auto-renewal and charge
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Hi there,
I did not sign up for auto renewal. And, on the receipt and FAQs it says that auto renewal can be cancelled on the website. We no longer use or need the domain and need the account to be refunded for the domain renewal. Please cancel it immediately.
Thank you.
Marie
The blog I need help with is: (visible only to logged in users)
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To save you time we can try to determine relevant details such as which upgrade, which site URL, and which username account is this about.
How many username accounts and sites do you have? Maybe you failed to cancel one and disable auto renew.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the site to access the dashboard. The Admin login link to the dashboard for every blog hosted by wordpress.COM is:
http://NAME_OF_BLOG.wordpress.com/wp-admin/
* You will have to replace “name_of_blog” with the actual blog’s name in that URL.
Canceling and Refunding Purchases
https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchasesIf you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login correctly under the relevant username account.
If you did not register the site under your username account and do not have the required access, then you need to contact the person who registered the account and site under it, and have them act or transfer the site to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account
Automattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to the registered email address for each username account, so if you have more than one username account that could be confusing you. Also, if you have a wordpress.org account and a wordpress.com account that could be confusing you.
To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged
Have you tried using that resource?
Please subscribe to this thread so you are notified when Staff respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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@strongcommunitiesforum the charge has already been reversed, so we cannot also refund it. Do you need more help?
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I don't see the refund processed. Whomever is in charge of the paypal account for WordPress needs to hit the refund button IMMEDIATELY!!!!
Thank you.
Marie
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Marie, the charge was already reversed. If you’d like a refund instead of a reversal, please contact the bank and ask them to un-reverse the charge. Then we can refund it on our side.
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