Unauthorized Bank Charge
-
Hi,
A few weeks ago I started the trial period and got charged prematurely (post: https://en.forums.wordpress.com/private-support/unauthorised-bank-charge?replies=2#post-1710053)
The charge was refunded, however I was not aware that the trial would continue through and lead to me being charged again. I did not wish to do this and need the charge to be refunded again.
The blog I need help with is: (visible only to logged in users)
-
I’ll tag this for staff. Please subscribe to the thread and be patient while waiting for a response.
-
http://www.jamieheawood.com/ is not hosted by wordpress.com.
It’s hosted by BlueHost.Please provide the URL for the blog in question in the form of an active link starting with http://
Provided you are referring to a WordPress.com hosted blog, and are logged in under the exact same username account that registered the blog go to > Store > My Upgrades and click the “disable auto-renew” link.
Dashboard > Store > My Upgrades
Dashboard > Store > Billing HistoryIf you wish to contact Staff about the charges you see on your statement, please use this form (which works even when the main contact form is closed):
-
@timethief – Sorry, I didn’t even think to check for that. Do you think I should remove the modlook tag again?
-
Leave the tag – the private support link should give the staff enough info to chase down the charge even if the OP does not post the account / blog URL in question
-
-
Hi there!
In your previous ticket, my colleague Jeremy let you keep the Premium bundle for another 30 days, during which you may decide to keep using it or not.
If, for any reason, you aren’t happy with the bundle, I’d be glad to cancel it for you and issue a refund for the recent charge. Please note, however, that the custom domain “jamieheawood.com” was included in the bundle and will be canceled along with it. Would you like to keep the domain and receive a partial refund? Please bear in mind that canceled domains are very difficult to get back.
http://en.support.wordpress.com/domains/cancel-domain/
Let me know how you wish to move forward. Thank you!
-
Hi! I can cancel the Premium bundle for you, and let you keep the domain. Following that, I’ll issue you a partial refund of $73. Does that sound good?
-
-
Hi there!
I’ve gone ahead and canceled the Premium bundle and issued you a partial refund of $73. Your domain upgrades remain active as requested. Please note that it may take up to a week for the funds to reappear in your statement. Let me know if there’s anything else I can do for you. Thanks!
-
I have just had a very similar thing happy. Signed up for a trial, and today have a charge for £70 which is not what i wanted – as i have now installed wodpress.org on my own server. I was actually looking at closing my wordpress.com account.
-
Hi littlelaws!
I’ve just cancelled the Premium upgrade and issued you a refund totalling £70. Please expect the funds to reappear in your bank statement after a few days.
I was actually looking at closing my wordpress.com account.
We don’t allow users to delete their WordPress.com accounts, but you may delete your blogs.
http://en.support.wordpress.com/deleting-accounts/
Let me know if there’s anything else I can do to help. Thanks!
-
-
- The topic ‘Unauthorized Bank Charge’ is closed to new replies.
WordPress.com Forums 