Unauthorized Charge
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Hello, I have a charge on my American express. Reference ID 320161290455595229 in the amount of $899.00. Charged 5/7/2016. I dont believe I made this charge. Please let me know where I can contact you
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Automattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to a the registered email address for each username account so if you have more than one username account that could be confusing you. If you have a wordpress.org account and a wordpress.com account that could be confusing you.
Are you referring to a specific website? If so then what is the exact URL starting with http:// of the site you refer to please?
To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged
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I typed modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Hi there,
I do not see any charges under the account you are contacting us from. Do you happen to know what the charge was for? Or if it was for a different account than the one you are contacting me from?
If you have any other information in regards to the charge, I’d be happy to look further into the issue for you.
Thanks!
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