Unauthorized Charge

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  milosdiy · Member · Jan 18, 2015 at 5:33 pm

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  I received an unauthorized charge from WordPress. I signed up for the free trial and cancelled within 3 days of signing up. I was still charged $99 for an account that I cancelled. Please help.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jan 18, 2015 at 5:45 pm

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  Provided you are logged in under the same username account that registered the blog and purchased the trial upgrade, you ought to be able cancel trial upgrades under Store → My Upgrades in your dashboard at any time, request a refund and also disable auto-renew.
  http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  What do your see at these two spots please?
  Dashboard > Store My Upgrades?
  Dashboard > Store Billing History?

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  milosdiy · Member · Jan 18, 2015 at 11:56 pm

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  When I go to billing history, a $99 upcoming charge is posted for today, Jan 18, 2015. There is no refund button on my upgrades page, only a cancel button. What do I do now? Thanks!

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  lizthefair · Member · Jan 19, 2015 at 10:08 pm

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  I’m showing a refund was processed for you earlier today, so if you don’t see the funds back in your account yet, they will be there shortly. It can take up to a week, but usually people see the money well before then.