unauthorized charge from wordpress

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  foundation001 · Member · Jun 30, 2021 at 12:22 pm

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  200 USD has been debited from bank account. [redacted]
  Please clarify it.

  The site I need help with is [visible only to staff] (email visible only to moderators and staff). It is not hosted by WordPress.com or connected with Jetpack. This site is not linked to my WordPress.com account.

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  staff-doublebassd · Staff · Jun 30, 2021 at 1:07 pm

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  Hi there,

  What was the upgrade that was purchased? I would be happy to assist you in canceling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!

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  foundation001 · Member · Jun 30, 2021 at 1:48 pm

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  Hi Darnell Dibbles,

  I have more accounts and sites. Is it possible to look at it on the exact site after logging in with wp-admin?

  Thanks!

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  foundation001 · Member · Jun 30, 2021 at 1:48 pm

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  Hi Darnell Dibbles,

  I have more sites. Is it possible to look at it on the exact site after logging in with wp-admin?

  Thanks!

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  staartmees · Member · Jun 30, 2021 at 2:13 pm

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  If you have multiple accounts and sites and don’t know which account was charged, go to https://wpchrg.wordpress.com/ to find out which account was charged.
  On the same page is a contact form to contact the billing team.

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  staff-ozmodiar · Staff · Jun 30, 2021 at 3:55 pm

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  staartmees’s suggestion is likely going to be the most efficient in this particular situation.

  Let us know if you have trouble.