Unauthorized charge to my credit card

  • Unknown's avatar
    scott1209171 · Member ·

    I was charged $13 US….I don’t have a wordpress site or blog. Can someone please get back to me?

  • Unknown's avatar
    timethief · Member ·

    To save you time we can try to determine relevant details such as which upgrade, which site URL and which username account is this about.

    How many username accounts and sites do you have? Maybe you failed to cancel one and disable auto renew.

    Canceling and Refunding Purchases
    https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchases

    You can view all transactions made with WordPress.com, including payments and refunds, in your Billing History. https://en.support.wordpress.com/billing-history/

    Canceling and refunding purchases
    There are no prorated refunds. Refunds https://en.support.wordpress.com/refunds/ are time limited.
    • WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
    • The refund period for Domain Registrations and Renewals is 48 hours.
    • It takes 7 – 10 business days and depending where you live from 1 – 2 weeks for the refund to be received after canceling an upgrade and requesting one.

    Automattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to the registered email address for each username account, so if you have more than one username account that could be confusing you. Also, if you have a wordpress.org account and a wordpress.com account that could be confusing you.

    Have you tried using this resource?
    To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

    Please subscribe to this thread so you are notified when Staff respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • Unknown's avatar
    gemmacevans · Member ·

    Hi scott1209171,

    I’ve sent an email to the address on your account — I’ll follow up with you there for more information about the charge.

    Please let me know if you don’t receive my email.

    Thanks!

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