unauthorized charges

  • Unknown's avatar
    shellybond · Member ·

    Hello I am reaching out because I have had charges that I am unare of for $115 I used to have an old word press (email visible only to moderators and staff) that I detached my card from because that site is no longer active. I am looking at this account under shelly bond and it looks like I have another account shellybondhealing I am looking because I am not using word press and want a full refund. let me know what I need to do to get to the bottom of these charges. Thank you!

    I don’t have a site linked to this WordPress.com account

  • staff-doublebassd · Staff ·

    Hi there,

    I would be happy to assist you in canceling and refunding your purchase, but first, we do need confirmation that you own your other account. Are you able to log into that account associated with the email you provided? To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

    Let me know if you have any questions.

    Thanks!

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