Unauthorized Charges from Wpchrg.com
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Hi,
I have a problem, I hope someone can help me.
I have been charged of 80 euros on the 13 of December and had a direct debit of 2,08 euros on the 15 of December and another one of 3,74 on the first of December. The thing is that I previously already paid my premium account and the collective theme for my blog: ontheside.co on the first of December (144 euros).
I don’t know what those direct debits are and why I paid 80 euros more. I am not sure if this has something to do with it but on my wordpress account it seems that I have two accounts: ontheside.co and onthesidedotco1.wordpress.com
If these are considered as two different blogs this is a mistake and I need to cancel onthesidedotco1.wordpress.com because I only use ontheside.co with a premium account and the collective theme.
Thank you for helping me in advance, please let me know how I can be refunded, this is pretty urgent ! MaudThe blog I need help with is: (visible only to logged in users)
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If you have trouble understanding me, tell me ! I’m french so I try to do my best explaining myself in english !
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Hi!
To clarify, there are two recent purchases on your account. You can see them here:
https://onthesidedotco.wordpress.com/wp-admin/admin.php?page=billing-history&user=76261111
The first purchase of 144 euros was for the Port and Collective themes. The second purchase was for 80 euros for the Premium bundle.
Since it sounds like you are only using the Collective theme, would you like me to refund the Port purchase?
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Thank you for your answer, this is clear ! Yes I would like to be refunded for the port theme and it can be removed because I don’t use it. Thank you very much ! Have a good day !
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