unauthorized purchase

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  bonniee1827e1b93 · Member · Apr 6, 2022 at 2:14 pm

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  I didn’t want to renew this subscription and want a full refund please.
  [redacted]
  I don’t have a site linked to this WordPress.com account

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  staartmees · Member · Apr 6, 2022 at 2:27 pm

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  Never post sensitive information as a transaction orr receipt ID on a public forum.

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  staff-doublebassd · Staff · Apr 6, 2022 at 4:14 pm

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  Hi Bonnie,

  I checked your account and see that the upgrades you were charged for were all WooCommerce subscriptions. We’re unable to assist in the WordPress.com forums, but since you have a paid WooCommerce extension on a self-hosted site, you can open a ticket while logged into your account at:

  https://woocommerce.com/my-account/create-a-ticket/

  Our Woo Happiness Engineers would be more than happy to assist you.

  Hope this helps!