unauthorized renewal

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  cherylgeschke · Member · Feb 25, 2019 at 8:41 pm

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  I need help with unauthorized charges to my account.

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  eight84 · Member · Feb 26, 2019 at 12:46 pm

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  Hi-

  If you do not recognize a charge please check here: Why was I charged?

  It looks like this account was just created, do you have another username for WordPress.com? What is the URL of your website?

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  staff-doublebassd · Staff · Feb 26, 2019 at 4:12 pm

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  Hi there,

  
  @eight84 is 100% correct. I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  If you aren’t sure about the charge on your bank statement, you can fill out the form at wpchrg.com and it will help you find the correct account along with what you were charged for. You an also reach out to billing support there directly.

  Let me know if you have any questions,

  Thanks!