Unauthorized renewal?
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I have been charged but everything I look under tells me I have a free or unpaid plan and cannot get any human help in the ai chat. I checked all of my emails and have no notifications from wordpress. I tried canceling/refunding and have gotten nowhere. Please…I just want to resolve this.
The blog I need help with is: (visible only to logged in users)
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If you don’t know what a charge is all about, you can check it at https://wpchrg.wordpress.com/
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thank you, Frank. My problem is more extensive as there is no payment history showing in my account and no stored payments (cc’s). When I enter transaction code that shows on my cc stmt, it links me back to same wordpress account that shows no purchase history. I don’t understand. Why can’t I get help directly from WordPress employees who can talk to me about my personal issue. The AI chat keeps telling me I need to speak with a human, but refuses to connect me saying that I have an “unpaid” acct…but I’ve been charged!! Terrible, terrible cycle of getting nowhere.
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“It sounds like there may be a billing sync issue with your account. First, check your billing history in your WordPress dashboard under Settings > Payments or Billing to confirm the charge. If it appears, try accessing the WordPress support page directly for billing disputes: https://wordpress.com/support/billing/. If your account still shows as unpaid despite the charge, clearing your cache or trying a different browser might help refresh your session.
If you’re looking for an alternative platform with a straightforward menu system, you might find Sonic Men useful. It offers a structured approach to organizing and managing content efficiently. Hope this helps!”* source: https://sonic-drive-in-order-online/
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There is very little content on https://songsfromthesand.home.blog/ so it is likely you are being charged for a different site under a different account. Enter the transaction code when you are DEFINITELY logged out of this “wrong” account.
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Hi @njmoonchild,
Thank you for reaching out to us. WordPress.com happiness Engineer, here.
As this is about an unknown charge, I have reached out directly to the email linked to this WordPress.com account with next steps.
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