Unauthorized User in my website

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  eugeniogarridom · Member · Nov 24, 2025 at 6:58 am

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  I received an email where they said that following:

  New user registration on your site MoneyMax – Switzerland:

  Username: trumpweiss

  Email: (email visible only to moderators and staff)

  I did not approve this user and now my website disappeared and I can not access to my WP dashboard.

  Need urgent support.

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Nov 24, 2025 at 10:14 am

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  Hi there @eugeniogarridom Since your above wordpress.com website hasn’t been launched yet, it would seem you are talking about a different site. The new user registration issue is normally associated with sites using the open source WordPress software hosted elsewhere.

  In this case, you’ll want to contact your web hosting provider. If you are not sure who that is, you can use our Site Profiler to find out. Enter your full domain address in the search field. https://wordpress.com/site-profiler

  Not sure of the difference between WordPress.com and WordPress? This guide helps explain https://wordpress.com/support/com-vs-org/