unauthourized purchases

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  chefediem · Member · Mar 14, 2019 at 4:09 pm

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  i have a free account and I was charged twice and I want my refund immediately.

  The blog I need help with is: (visible only to logged in users)

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  mywritingmuscle · Member · Mar 14, 2019 at 5:14 pm

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  Hello @chefediem,

  Were you charged for a plan for your site chefediem.wordpress.com? If this is not the site you were charged for, please share the correct site url you were charged for. Please do not share any other transaction details or personal information here for now. The url for the site you were charged for is all the staff might need at this point and take it further later.

  I have tagged this post for staff attention, someone from the staff will reach you shortly. In the meanwhile it will be nice if you can confirm if chefediem.wordpress.com is the site that was charged for an unauthorised purchase. Keeping this information handy can help the staff members assist you more efficiently.

  I hope this points you in the right direction of help.

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  staff-doublebassd · Staff · Mar 14, 2019 at 6:53 pm

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  Hi there,

  I see that you were able to cancel your subscriptions and process the refunds successfully. It can take 5-7 business days for the refunds to post in your bank statement. Please let us know if you have any other questions.

  Thanks!